vipph.club Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how vipph.club ("we", "us", "our", or "the Platform") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you" or "your") who access or use the vipph.club website, mobile platform, and all related services.

vipph.club is committed to protecting the privacy and personal data of all users, particularly Filipino players whose data is governed by the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. This Policy is designed to be fully compliant with those requirements.

By registering an account on vipph.club, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, vipph.club acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed.

Where we engage third-party service providers to process personal data on our behalf — such as payment processors, identity verification providers, and analytics platforms — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with our instructions and applicable law.

3 Data We Collect

vipph.club collects the following categories of personal data from players and platform visitors:

3.1 Identity and Contact Data

• Full legal name
• Date of birth
• Residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Email address
• Mobile phone number
• Government-issued identification document details (e.g., PhilSys ID, passport, driver's license)

3.2 Financial Data

• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details)
• Transaction history, including deposits, withdrawals, and bonus credits
• Account balance information

3.3 Gaming and Behavioral Data

• Game play history, including games played, bets placed, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage history
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)

3.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Log data, including access times and pages visited

3.5 Communications Data

• Records of communications with our customer support team via live chat or email
• Feedback and survey responses
• Marketing preferences and communication opt-in/opt-out records

4 How We Collect Your Data

vipph.club collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and interact with the vipph.club platform
• From third parties — including identity verification providers, payment processors, fraud prevention services, and analytics providers, where permitted by applicable law

5 Purpose & Legal Basis for Processing

The table below sets out the purposes for which vipph.club processes your personal data and the corresponding legal basis under the Philippine Data Privacy Act of 2012:

6 Data Sharing and Disclosure

vipph.club does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the vipph.club platform, including payment processors (e.g., GCash, PayMaya, and banking partners), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. These providers are contractually prohibited from using your data for any purpose other than providing services to vipph.club.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities where required by applicable law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of vipph.club, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7 Data Retention

vipph.club retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8 Data Security

vipph.club implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data at rest using industry-standard algorithms
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the vipph.club platform
• Multi-factor authentication for internal system access
• Continuous monitoring for suspicious activity and potential data breaches
• Staff training on data protection and information security best practices

9 Cookies & Tracking Technologies

vipph.club uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the vipph.club platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.

9.2 Analytics Cookies

We use analytics cookies to collect aggregated, anonymized data about how players interact with the vipph.club platform. This data helps us understand which features are most popular, identify technical issues, and improve the overall user experience.

9.3 Functional Cookies

Functional cookies allow the Platform to remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so you do not need to re-enter them on each visit.

9.4 Marketing Cookies

With your consent, we may use marketing cookies to deliver personalized promotional content related to vipph.club games and offers. You can withdraw your consent to marketing cookies at any time via the cookie preference center accessible from the Platform footer.

10 Minors and Age Restriction

The vipph.club platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued on such an account will be forfeited.

If you are a parent or guardian and believe that a minor has registered on vipph.club, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

11 Exercising Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vipph.club:

To exercise any of these rights, please contact the vipph.club Data Protection Officer via live chat or by email at [email protected]. We will respond to all verified requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes.

12 International Data Transfers

vipph.club primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or analytics services — we ensure that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act.

Such safeguards may include contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law, or reliance on the recipient's participation in a recognized data protection framework.

13 Changes to This Privacy Policy

vipph.club reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players via email or a prominent notice on the Platform at least 14 days before the changes take effect.

Your continued use of the vipph.club platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically. The date of the most recent revision is displayed at the top of this page.

14 Contact Us & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vipph.club handles your personal data, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 directly on the vipph.club platform
• Email: [email protected]
• General Support: [email protected]

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Philippine Data Privacy Act of 2012.